At Sklazo, every piece is carefully inspected and packed with utmost care before dispatch. However, in the rare event that your order is damaged during transit or arrives with a manufacturing defect, we are committed to making it right. Our team will be happy to assist you every step of the way. 

Please Note: We Offer Replacement Only — No Returns or Refunds 

Sklazo does not offer returns or refunds under any circumstances. We only offer a replacement for eligible items, subject to the conditions below. 

For Replacement: IMPORTANT

You must record an unpacking / unboxing video while opening your package, continuously, until the product is fully visible. The video should not be cut, edited, or altered at any point. Without this video, we won’t be able to process any replacement claims. 

We offer replacement only if: 

  • The product was damaged during transit 
  • The product has a manufacturing defect 
  • The wrong product was sent, which rarely happens 

If you receive a damaged/defective product: 

  • Notify us within 24 hours of receiving your order 
  • Send clear photos of the item, along with the unboxing video, as proof to [Your phone number / WhatsApp] or [Your email address] 
  • Both photo and video proof are mandatory — requests without proof will not be processed 

If your replacement request is accepted: 

  • We’ll arrange a pickup for the product. Please pack it back carefully and keep it ready for pickup 
  • Once we receive and inspect the product, we will process a replacement for the same or equivalent item 

If the same product is out of stock, we will offer an equivalent item of similar value in consultation with you 

We will not be able to process any replacement request if:

IYou do not notify us within 24 hours after delivery 

  • The unboxing video or photo proof is missing 

The product is found to be tampered with or used 

Cancellation Terms 

Once an order is placed, cancellation is not possible under any circumstances 

Sklazo reserves the right to cancel any order and issue a full refund at its sole discretion in situations including, but not limited to, pricing errors, incorrect customer information, stock unavailability, suspected fraudulent activity, technical issues, or any unforeseen circumstances beyond our control. In such cases, the refund will be processed to the customer’s original payment method within the applicable processing period 

Contact Us 

For any queries related to replacements, feel free to contact: 

Sklazo 
WhatsApp / Phone: +91 97901 52303
Email: info@sklazo.in
Address: No. 4A, Padmavathi Street, Om Sakthi Nagar Extension, Nemilicherry, Chromepet, Chennai – 600044, Tamil Nadu, India